Refund policy

Exchanges & Store Credit Only

We want you to love your gear! Because we are a small, independent label, sanchilllae.com does not offer cash refunds. However, we gladly accept items for size exchange or store credit within 14 days of your delivery date. 

Policy Details:
• Condition: Items must be unworn, unwashed, and in their original packaging with tags attached.
• Exclusions: Items purchased during a clearout or marked as "Final Sale" cannot be exchanged.
• Shipping: The buyer is responsible for return shipping costs to our facility. 

How to start an exchange:
Please do not ship items back without contacting us first. To initiate a size exchange or receive a store credit voucher, email our support team at san.chill.lae@gmail.com with your order number, and we will guide you through the next steps.