Shipping policy

SHIPPING POLICY

PROCESSING TIMES
All orders are processed within 1-4 business days after receiving your order confirmation email. You will receive another notification when your order has shipped with tracking details. Please note that processing times may take longer during high-volume drops or holidays.

DOMESTIC SHIPPING RATES AND ESTIMATES
Shipping charges for your order will be calculated and displayed at checkout. 
• Estimated delivery time: Standard shipping typically takes up to 7 business days once shipped.

INTERNATIONAL SHIPPING
We do offer international shipping. International orders may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. sanchilllae.com is not responsible for these charges if they are applied; they are the responsibility of the customer.

HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

REFUNDS, RETURNS, AND DAMAGES
In the event that your order arrives damaged in any way, please email us as soon as possible at san.chill.lae@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our absolute best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at san.chill.lae@gmail.com